FAQ

Order Timeline

Our company handcrafts all products within 2-3 days.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before its handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 2-3 days to be created for you.

Look for the following image if a product is ready for shipment immediately:

Begonia

Shipping

Our company ships through USPS.

International Shipping

We are unable to accept international orders at this time.

Cost Calculations

* We offer free shipping domestically on all orders over $75.00 and $5.00 shipping on orders under $75.00.

Timeline

If you are located inside the U.S., you should receive your order within 5-10 days.  Please keep in mind that your product may still need 2-3 days to be handmade.

Custom Orders

We always love creating new products from scratch.

Please contact us for a quote.

Custom orders can have a lengthier processing time.

Ask us for details.

Returns

Our policy lasts 30 days. If more than 30 days have gone by since delivery of  your order, we unfortunately can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

* Gift cards

* Sale Items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Your product(s) can be damaged if:

* Too much pressure is applied to the jewelry.

* Left out on cabinets, tables, and other furniture.

* Put in purse without baggie and box.

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